Frequently Asked Questions

Orders ship once the set is ready for fulfillment. As soon as your package is on its way, you will receive a shipping confirmation with tracking.

Standard shipping within the United States is included with your order. Tracking is included with every shipment.

At the moment, Averill ships within the United States. International shipping is planned for the future.

If your order has not shipped yet, contact us as soon as possible with your order number and the updated address. We will do our best to help before fulfillment begins.

The set includes a full American Mahjong tile set, an instruction manual, 4 rules reference cards, premium gift packaging, and a branded carrying bag.

Yes. The included instruction manual and reference cards are designed to make the set easy to start with, while still feeling refined for experienced players.

Monet's Garden uses soft floral artwork, warm tile backs, and considered packaging to create a complete table experience. The design is decorative, but still easy to use during play.

The tiles are designed for a smooth, durable hand feel suitable for regular play. Avoid soaking the tiles or cleaning them with harsh chemicals.

Yes. You can enter a different shipping address at checkout. The set arrives in premium packaging with a branded carrying bag, so it feels ready to give.

Additional gift wrap is not required. Every set is already packaged to feel considered and gift-ready.

If you would like to include a short note, add it to your order notes at checkout or contact us immediately after ordering. We will do our best to include it before fulfillment.

If your set arrives damaged or defective, contact us within 14 days of delivery with photos and your order number. We will help arrange a replacement or refund.

Please email us with your order number and clear photos of the damage within 14 days of delivery. We will review it promptly and help make it right.

Wipe tiles gently with a soft, slightly damp cloth. Avoid soaking them in water, using harsh cleaners, or storing them in direct sunlight for long periods.